Moonfox (hereafter also “We”) offers online software as a service (SaaS) through the website https://moonfox.trade (hereafter – “Website”), mobile applications, application program interfaces, social media platforms, and provides add-ons, built-in services and technical support. Our software (hereafter – “Software”) enables you to trade and invest in cryptocurrencies by means of an automatic crypto trader bot – of which (solely) you control and configure the settings.
What information we collect
Moonfox may collect personal data, meaning information about an identified or identifiable individual, directly from individuals, from users of our services, websites and mobile applications. We only collect personal data that is necessary to deliver our services to you the best way and we process your information only as specified in this Policy or allowed under applicable legislation.
While providing our services, we collect:
Your e-mail address
When registering with Moonfox, you are signing up to our marketing or mailing list and we will contact you occasionally via email and messengers to notify on latest news and updates, and promote our products and services. Processing for any purpose other than those specified in this policy is only done with your consent, which you may withdraw at any time.
Where do we store and process data?
We store and process your data on the territory of the EU.
Who is the data controller?
Who is the data processor?
Vultr Holdings Corporation
We use several payment service providers (PSP) to process the transactions initiated from the website and mobile applications of the software. Any information related to the payment is processed directly by their servers and we do not store payment details or personal information related to the payments in full. Moonfox receives and stores sensitive payment details depersonalized and masked for technical purposes. Moonfox also receives and stores some insensitive payment details and personal information in the part necessary for business accounting and tax purposes. For the protection of your personal information please refer to third party PSPs privacy policies when making the payment.
We use social media networks and messengers for communication and support. If you link your social media account we will receive relevant information that is necessary to enable our software-based services and request the access to the contacts in your social media account so that you can recommend our software to your network. We use this information to measure and understand the effectiveness of advertising we serve and to deliver relevant advertising to our customers.
We may also collect information available in profiles of third party products and services, such as in messengers, social networks, cryptocurrency exchanges, or wallets, if you provide us such data or use such products and services on your own initiative.
We do not knowingly collect any information from individuals under 18 years of age.
How we collect and use your information
Moonfox collects personal data from the following types of individuals and for the following purposes:
Software and application users, with express consent, when they register an account and log into our software or mobile applications. This information is used to keep our software-based services safe and secure.
Individuals, with express consent, when contacting us via email, messenger, social network, or our online contact form. We use this information to answer your queries and to notify you about updates and changes.
Customers, who have an account on a third-party service such as exchanges or wallets and add API keys for this service to our software. With express consent, we collect any personal data provided by the customer in conjunction with the API keys.
Clients, with express or implied consent, when making a payment for license or service fee for our software. This information is used to carry out our obligations relating to your contract with us and provide you with the products requested. We further use this information to comply with our legal obligations for business accounting and tax purposes. We may also contact you occasionally via email or messaging services to promote our products and services.
When we disclose your information
Moonfox does not sell or otherwise disclose without consent the personal data it holds, except where there is a legal requirement, allowed under applicable legislation, or to enforce our contracts.
With respect to partners data, Moonfox may disclose personal data if it is necessary to establish, manage or terminate partnership relations, as allowed by law, or in a prospective business transaction.
Moonfox may transfer your personal data with selected third parties including affiliates, business partners, suppliers and sub-contractors for the performance and execution of any contract we enter into with them or you. We may also transfer to advertisers and advertising networks solely to select and serve relevant ads to you and for analytics and search engine providers that assist us to improve and optimize our website.
How we protect your information
Moonfox is committed to data security and protection of your personal data. All data is protected by security integrated safeguards appropriate to the level of sensitivity of the data through physical measures, such as secure areas, technical measures, such as encryption and secure servers, and organisational and administrative measures.
Should Moonfox suffer a breach, it would implement its Incident and Breach Response Plan, including sending notifications to individuals and/or the data collector, as soon as feasible.
Your rights to rectify your information
You have certain data protection rights, including:
the right to access your personal data;
the right to restrict the use of your personal data;
the right to have incomplete or inaccurate personal data corrected;
the right to ask us to stop processing your personal data; and
the right to require us to erase your personal data in some limited circumstances.
Moonfox will respond to your requests within a reasonable time, within 30 days, unless there is a valid reason for not doing so, at which point you will be notified.
If we receive a request for access or rectification, we may ask you to verify your identity before acting on the relevant request, to ensure your information is protected and kept secure. In any case, you are able to modify and update some of your personal information by logging into your account on our software.
You hereby agree that the stopping of processing or erasing your personal data at your wish may affect the quality of service provision and may lead to termination of agreements between Moonfox and you.
How to protect your rights