Phone :
+44 7403747474
Address :

Kemp House 152 – 160

City Road EC1V 2NX

London, UK

Email :

Refund Policy

In case of any issues related to payment or refund for the payment, please email support@moonfox.trade.

This Refund Policy is effective as of January 1, 2021.


1. General rules:

1.1. This Refund Policy (hereinafter – the “Policy”) governs withdrawal rights of the Users;

1.2. We, acting through our support team may decide to change this policy in your favour on a case by case basis, however, our acts of goodwill shall not be interpreted as changes to the Policy as a general rule;


2. Conditions for the full withdrawal:

2.1. Less than 24 hours elapsed from your purchase;

2.2. You have not activated your subscription package and did not start using any Services prior to withdrawal application;

2.3. You have made the withdrawal request from the same e-mail as listed in your account;

2.4. All before mentioned conditions shall be met in order to be eligible for a withdrawal.


3. Withdrawal procedure:

3.1. You shall make a written withdrawal request to support@moonfox.trade.The request shall be submitted from the same e-mail as listed in your account;

3.2. After submitting the request you shall not activate your subscription package and shall not start using any Services. Doing so will be treated by as an affirmative consent by you to continue using Services and a waiver to your right to withdraw;

3.3. We will deposit amount that you’ve paid for the Services to the same wallet and in the same currency within 14 days after the request. Due to statutory restrictions, we may not deposit said amount to any other wallet or make payment in any other currency that was initially used;

3.4. We are not responsible for any commissions and taxes that may be applied by your payment service provider or applicable law of your jurisdiction when processing a refund.

Copyright © - 2020 MoonFox.Trade - All rights reserved.

Company Number: 13107993
Moonfox Automated Trading Software Ltd
is registered in England and Wales

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Kemp House 152 – 160

City Road EC1V 2NX

London, UK


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